Leia vastused sagedasti esitatavatele küsimustele meie krüptovahetuse platvormi ja teenuse kohta.

Kui sa oma küsimusele vastust ei leidnud,
võta julgelt ühendust meie klienditoega.

01 Kas saan maksta krediitkaardiga?
Jah, digitaalset valuutat saab osta krediitkaardiga.
02 Kas saan maksta pangaülekandega?
Jah, digitaalse valuuta eest saab maksta pangaülekandega.
03 Millised krüptovaluutad on saadaval?
Hetkel toetame vaid bitcoin’i ja ethereum’i.
04 Kust saan bitcoin’i/ethereum’i rahakoti?
Bitnomics ei paku rahakotti, kuid me saadame mündid sinu valitud isiklikku rahakotti.
05 Kuidas saan tõestada, et mündid saadeti minu valitud rahakotti?
Leheküljel http://blockchain.info/address/YOURADDRESS saab näha andmeid müntide kohta, mis on saadetud sinu aadressile või sinu aadressilt.
06 Kas ma saan krüptoraha müüa?
Jah! Bitnomicsi kaudu saab müüa bitcoin’i ja ethereum’i ning saada fiat-raha otse oma pangakontole.
07 Kuidas määratakse vahetuskurss?
Bitnomics püüab tehingu teostada kehtiva turukursi alusel või selle lähedal, vastavalt likviidsuse pakkujate poolt kindlaks määratud kurssidele (näiteks kraken.com krüptovaluutavahetus).
08 Millal määratakse vahetuskurss?
Vahetuskurss määratakse pärast seda, kui raha on meieni jõudnud ning oleme asunud tellimusega tegelema.
09 Kas saan krüptoraha kätte kohe pärast maksmist?
Ei – krüptoraha saadetakse sinu rahakotti alles pärast täielikku kliendi tuvastamise tõendamisprotsessi ning pärast seda, kui sinu makse ja rahakoti aadress on kinnitatud ja heaks kiidetud.
10 Kas ma saan osta krüptoraha ilma isikut tõendavat dokumenti üles laadimata?
Krüpto ostmiseks pead üles laadima isikut tõendavad dokumendid.
11 Miks ma pean allkirjastama kliendi tuvastamise dokumendi?
Teatud summa eest ostmisel nõuab seadus kliendi tuvastamise dokumenti. Järgime rangeid reegleid ning küsime kliendi tuvastamise dokumenti iga ostu puhul.
12 Miks on vaja esitada oma isikuandmed ja dokumendid?
Vastavalt meie regulatiivsetele juhistele on meie Teenuse kasutamise vajalikuks tingimuseks „Tunne oma klienti“ menetluse edukas läbimine. Bitnomics kui reguleeritud finantsasutus on kohustatud järgima kõrgeid turvameetmeid ja privaatsusnõudeid. Samuti aitab see meil muu hulgas hoida sinu kontot turvalisena ning võidelda pettuste ja kuritegevuse vastu. Seda protsessi nimetatakse tõendamisprotsessiks. Igaüks peab enne krüptoraha ostmist läbima andmete ja dokumentide esitamise.
13 Kas minu krediitkaardi andmed salvestuvad teie süsteemi?
Sinu krediit- või deebetkaardi andmeid ei salvestata meie süsteemi.
14 Kui kaua pean ootama, et krüptoraha minu rahakotti jõuaks?
Bitnomics teeb äriliselt mõistlikke jõupingutusi, et täita vahetustellimused nii kiiresti kui võimalik ja vastavalt olukorrale ning kuni viis (5) päeva pärast kuupäeva, mil esitasid vahetustellimuse ning läbisid täieliku kliendi tuvastamise tõendamisprotsessi.
15 Kas saan tellimuse tühistada?
Tellimuse saab tühistada ainult juhul, kui tühistamine toimub enne seda, kui Bitnomics on vahetustehingu lõpule viinud. Tühistamiseks võta ühendust meie klienditoega aadressil [email protected].
16 Mis aegadel teiega ühendust saab?
Meie klienditugi on saadaval esmaspäevast reedeni kell 10.00 kuni 14.00 ning laupäeval ja pühapäeval kell 10.00 kuni 18.00 (UTC/GMT +2).

Risk disclosure

You agree that you are free to choose whether or not to use the service provided to you by Bitnomics and that you do so at your sole option, discretion and risk. The exchange of digital currency is considered a risky transaction with highly speculative outcomes. Bitnomics does not guarantee any profit from any activity associated with its services.

  • You agree that you are free to choose whether or not to use the service provided to you by Bitnomics and that you do so at your sole option, discretion and risk. You confirm that you understand and agree that the risks associated with the Services are acceptable by you, taking into account your objectives and financial capabilities.
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  • You should carefully consider if holding digital currency is suitable for you depending on your financial circumstances. Dealing and exchanging in cryptocurrencies involves significant risk. The value of virtual assets / currencies has high volatility (value can increase and decrease significantly in a very short period of time and at any given moment). Such price fluctuations bring uncertainty. The value of a virtual currency and collapse in demand may be influenced by many factors, including irrational (or rational) bubbles, loss of confidence in the currency, changes in software development, government decisions, creation of a competitive currency, technical problems, political or non-political statements, statements of influencers and news and hacker-attacks.
  • Your virtual assets may be lost by losing your password, private key or other security code. Virtual currencies have special risks that are not generally shared with the official currencies, because they are not issued by governments, or with commodities or goods that are tangible or registered in the official registry. Virtual currencies are intangible, decentralized, digital assets, backed by technology and trust. No central bank or other institution can take any measures to protect the value of virtual currency. Virtual currencies are autonomous and largely unregulated system of firms and individuals issuing currencies. The risk of loss in buying, selling or holding virtual assets / currencies can be substantial. You should therefore carefully consider whether exchanging virtual assets is suitable for you in light of your financial condition. Be careful to keep your private keys, passwords, security codes and words for yourself and change them on a regular basis. Bitnomics uses payment providers for transfers of fiat money for rendering exchange services and operating with the fiat money, whereas assisting banks do not, by any means, represent a medium of exchange, transfer, withdrawal, deposit or other transaction in connection to virtual currencies.
  • You acknowledge and agree that Bitnomics does not act as a financial advisor, does not provide investment advice services or guidance, and any communication between you and Bitnomics cannot be considered as an investment advice. Without prejudice to our foregoing obligations, in asking us to enter into any transaction, you represent that you have been solely responsible for making your own independent appraisal and investigations into the risks of the transaction. You represent that you have sufficient knowledge, market sophistication and experience to make your own evaluation of the merits and risks of any transaction and that you received professional advice thereon. We give you no warranty as to the suitability of the Services and assume no fiduciary duty in our relations with you. We may provide information on the price, range, volatility of digital currency and events that have affected the price of digital currency, but this is not considered investment advice and should not be construed as such. Any decision to purchase or sell digital currency is your exclusive decision at your own risk and Bitnomics will not be liable for any loss suffered.
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  • Bitnomics is not liable for any price fluctuations in Cryptocurrency. In the event of a market disruption, Bitnomics may, at its discretion and in addition to any other right and remedy, suspend the Services. Bitnomics will not be liable for any loss suffered by you resulting from such action. Following any such event, when Services resume, you acknowledge that prevailing market rates may differ significantly from the rates available prior to such event.
  • Internet transmission risks. Client acknowledges that there are risks associated with using the Software and Services including, but not limited to, the failure of hardware, software, and internet connections. Client acknowledges that the Company shall not be responsible for any communication failures, disruptions, errors, distortions or delays client may experience when using the Software and Services, howsoever caused.